Privacy Policy

Last updated: 06 August 2026

Privacy Policy

Effective Date: 01/07/2026

Welcome to THENEXIN ("Company", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.thenexin.com, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

A. Personal Information

When you place an order, create an account or contact us, we may collect:

1. Full Name
2. Email Address
3. Mobile Number
4. Billing Address
5. Shipping Address
6. City, State and PIN Code
7. Company Name (if applicable)
8. GST Number (if applicable)

B. Order Information

We collect information related to your purchases including:

1. Order Number
2. Products Purchased
3. Quantity
4. Order Value
5. Payment Status
6. Shipping Details
7. Delivery Status
8. Return and Refund Information

C. Payment Information

Payments are securely processed through trusted third-party payment gateways such as Razorpay or PayU.

THENEXIN does not store your:

1. Credit Card Number
2. Debit Card Number
3. CVV
4. UPI PIN
5. Net Banking Password
6. OTP

Payment information is handled by PCI-DSS compliant payment partners.

D. Automatically Collected Information

When you browse our website, we may automatically collect:

1. IP Address
2. Browser Type
3. Device Information
4. Operating System
5. Screen Resolution
6. Referring Website
7. Date and Time of Visit
8. Pages Viewed
9. Time Spent on Website
10. Click Activity

E. Cookies & Tracking Technologies

We use:

1. Cookies
2. Session Cookies
3. Analytics Cookies
4. Advertising Cookies
5. Pixel Technologies

These help us:

1. Remember your cart
2. Keep you logged in
3. Improve website performance
4. Understand customer behaviour
5. Measure advertising performance
6. Personalize your shopping experience

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

2. How We Use Your Information

Your information may be used to:

1. Process your orders
2. Verify payments
3. Deliver products
4. Send invoices
5. Send shipping updates
6. Provide customer support
7. Respond to inquiries
8. Process returns and refunds
9. Detect fraud
10. Improve website functionality
11. Personalize recommendations
12. Conduct analytics
13. Send promotional offers (where permitted)
14. Comply with legal obligations
15. 
    

3. Marketing Communications

With your consent, we may send:

1. Promotional Emails
2. SMS
3. WhatsApp Messages
4. Product Launch Notifications
5. Discount Offers
6. Cart Recovery Messages

You can unsubscribe or opt out at any time by following the unsubscribe instructions or contacting us.

4. Sharing of Information

We do not sell your personal information.

We may share information only with trusted service providers such as:

1. Payment Gateway Providers
2. Courier and Logistics Partners
3. IT Service Providers
4. Website Hosting Providers
5. Analytics Providers
6. Marketing Service Providers
7. Government Authorities where legally required

These partners receive only the information necessary to perform their services.

5. Data Security

We implement reasonable technical and organizational measures to protect your information.

These include:

1. SSL Encryption
2. Secure Servers
3. Password Protection
4. Limited Employee Access
5. Firewall Protection
6. Regular Security Monitoring

While we strive to protect your information, no online transmission or storage method is 100% secure.

6. Data Retention

We retain personal information:

1. As long as your account remains active
2. As required to fulfill orders
3. To comply with tax and legal obligations
4. To resolve disputes
5. To enforce our agreements

When information is no longer required, we securely delete or anonymize it where reasonably possible.

7. Your Rights

Subject to applicable law, you may request to:

1. Access your personal information
2. Correct inaccurate information
3. Update your information
4. Delete your account
5. Delete your personal data
6. Withdraw marketing consent
7. Request a copy of your personal information

Some requests may be limited where retention is required by law.

8. Children's Privacy

Our website is not intended for children under 18 years of age.

We do not knowingly collect personal information from minors.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Please review their respective privacy policies before sharing personal information.

10. Third-Party Services

Our website may use third-party services including but not limited to:

1. Razorpay
2. PayU
3. Google Analytics
4. Meta Pixel
5. Courier Partners
6. Email Service Providers
7. SMS Providers
8. WhatsApp Business Services

These services have their own privacy policies governing the use of your information.

11. International Transfers

If your information is processed or stored outside India by our service providers, we take reasonable steps to ensure appropriate safeguards are in place.

12. Legal Compliance

We may disclose personal information if required:

1. By law
2. By court order
3. By government authority
4. To protect our legal rights
5. To investigate fraud
6. To enforce our Terms & Conditions

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised Effective Date.

Continued use of the website after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

THENEXIN

Email: info@thenexin.com

WhatsApp: 9024104127

Support Hours: Monday–Saturday | 10:00 AM – 7:00 PM (IST)

Website: www.thenexin.com