Return & Refund Policy

Last updated: 06 August 2026

Return & Refund Policy

Effective Date: 01/06/2026

At THENEXIN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully.

1. Return Window

We accept return requests within 7 days from the date of delivery.

Requests made after 7 days of delivery will not be eligible for return or refund.

2. Eligibility for Returns

A product is eligible for return only if:

1. It is unused, unworn and unwashed.
2. Original tags are attached.
3. It is returned in its original packaging.
4. The product has no stains, perfume, deodorant marks, makeup, pet hair or any other signs of use.
5. The product is not damaged due to customer handling.
6. The return request is approved by our support team.

Products that do not meet these conditions may be rejected.

3. Items Not Eligible for Return

The following items cannot be returned unless they are defective, damaged or incorrect:

1. Personalized or custom-made products
2. Products customized with customer-requested names, text or artwork
3. Products damaged after delivery due to customer misuse
4. Products returned without original tags
5. Washed or used products
6. Products with visible signs of wear
7. Gift cards (if applicable)

4. Damaged, Defective or Wrong Product

If you receive:

1. A damaged product
2. A defective product
3. A wrong item
4. A missing item

Please contact us within 48 hours of delivery.

To process your request, please share:

1. Order Number
2. Clear photos of the product
3. Photos of the shipping package
4. An unboxing video (recommended)

Failure to report within 48 hours may result in rejection of the claim.

5. How to Request a Return

To initiate a return:

WhatsApp: 9024104127

Email: info@thenexin.com

Please include:

1. Order Number
2. Registered Name
3. Registered Mobile Number
4. Reason for Return
5. Product Photos

Our support team will review your request and respond within 1–2 business days.

6. Return Approval

Submitting a return request does not automatically guarantee approval.

Our team will verify:

1. Eligibility
2. Product condition
3. Images provided
4. Return reason

Only approved requests will be processed.

7. Reverse Pickup

If reverse pickup service is available at your location:

1. We will arrange pickup within 2–5 business days.

If reverse pickup is unavailable:

1. You may be requested to ship the product to our return address.
2. Return shipping instructions will be shared by our support team.

Unless the return is due to our mistake (wrong, damaged or defective product), courier charges paid by the customer are non-refundable.

8. Product Inspection

After we receive the returned product, it will undergo a quality inspection.

Inspection generally takes 1–3 business days.

Refund or exchange will only be processed after successful inspection.

9. Refund Policy

Once the returned product passes inspection:

Refunds will be processed within 5–7 business days.

Refunds are issued to the original payment method.

For Cash on Delivery (COD) orders, refunds are made through:

1. UPI
2. Bank Transfer

Customers may be asked to provide valid bank account or UPI details.

Actual credit time depends on your bank or payment provider.

10. Partial Refunds

Partial refunds may be issued only in exceptional situations where permitted by THENEXIN, including but not limited to:

1. Minor damage accepted by the customer
2. Missing accessories
3. Other mutually agreed situations

11. Shipping Charges

Original shipping charges are non-refundable unless:

1. Wrong product delivered
2. Damaged product delivered
3. Defective product delivered
4. Order cancelled by THENEXIN

COD handling charges (if applicable) are non-refundable.

12. Exchange Policy

We offer free size exchange within 7 days, subject to stock availability.

Exchange is available only if:

1. Product is unused
2. Product is unwashed
3. Tags are intact
4. Exchange request is approved

If the requested size is unavailable, THENEXIN may offer:

1. Refund
2. Store Credit
3. Alternative Size (with customer approval)

Only one exchange is allowed per order unless otherwise approved.

13. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation is not possible.

Customers may still request a return if the product qualifies under this policy.

14. Refusal of Return

THENEXIN reserves the right to refuse returns if:

1. Product is used
2. Product is washed
3. Tags are removed
4. Return request exceeds 7 days
5. Product is intentionally damaged
6. Incorrect information is provided
7. Return conditions are not fulfilled

15. Fraud Prevention

To protect against fraudulent claims, THENEXIN may request:

1. Product images
2. Package images
3. Unboxing video
4. Government-issued ID (only if legally required for investigation)

Fraudulent return claims may be rejected.

16. Force Majeure

THENEXIN shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions or other unforeseen events.

17. Policy Updates

THENEXIN reserves the right to modify this Return & Refund Policy at any time without prior notice.

The latest version published on our website shall apply.

18. Contact Us

For any questions regarding returns, refunds or exchanges:

THENEXIN

Email: info@thenexin.com

WhatsApp: 9024104127

Support Hours: Monday–Saturday | 10:00 AM – 7:00 PM (IST)

Website: www.thenexin.com